Refund Policy

At Cooltiny, we specialize in creating customized products that are personal and unique to each customer. Due to the customized nature of our products, we have specific policies in place regarding returns, refunds, replacements and cancellations.

Please read the following refund policy carefully.

RETURNS

Due to the customized nature of our products, we do not offer returns for products.
However, we offer the unlimited revisions to make sure that you will receive what you love.

REFUND OR REPLACEMENT

You may be eligible for a refund or a replacement if:

You received a defective or damaged product.
You received the wrong product in terms of size, print, or customization.
The final product does not meet the expected quality standards despite following our submission guidelines and photography tips.

CANCELLING OR CHANGING ORDERS

If you wish to cancel or make changes to your order, you must do so within 1 hour of placing your order.
After the 1 hour window has passed, cancellation or change requests will be granted at our discretion, as our artists often begin work on your order immediately.

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REQUEST A REFUND OR A REPLACEMENT

Please email our customer support team at customerhelp.cooltiny@gmail.com.

Include the following details in your email

Order number
Detailed description of the issue
Supporting evidence such as photographs or videos, if applicable.

REFUND RESOLUTION

Our customer support team will review your request and determine the appropriate resolution, which may include:

Replacement: If the product is defective, damaged, or incorrect, we will send you a replacement.
Refund: If a replacement is not feasible or desired, we will issue a refund for the purchase price of the product.

Refunds will be processed using the original payment method, and you will receive a confirmation email once the refund has been initiated.

Please note that the processing time for refunds may vary depending on your payment provider.

COMMUNICATION AND UPDATES

We will keep you informed throughout the refund process via email.
You will receive regular updates on the status of your refund request and any necessary actions you need to take.

CONTACT INFORMATION

If you have any questions or concerns regarding this refund policy, please contact our customer support team at customerhelp.cooltiny@gmail.com