Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Return

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at customerhelp.cooltiny@gmail.com.
Please note: Items sent back to us without first requesting a return will not be accepted.

You can always reach out to us for any return questions at customerhelp.cooltiny@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will allow us to evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

-Perishable goods (such as food, flowers, or plants)
-Custom products (such as special orders or personalized items)
-Personal care goods (such as beauty products)
-Hazardous materials, flammable liquids, or gases

If you have questions or concerns about your specific item, please get in touch.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return and you haven't received your refund, please contact us at customerhelp.cooltiny@gmail.com.