Custom Dog Peek Phone Case

At Cooltiny, we specialize in creating customized products that are personal and unique to each customer. Due to the customized nature of our products, we have specific policies in place regarding returns, refunds, replacements and cancellations.

Please read the following refund policy carefully.

RETURNS

• Due to the customized nature of our products, we do not offer returns for products.
• However, we offer the unlimited revisions to make sure that you will receive what you love.

REFUND OR REPLACEMENT

You may be eligible for a refund or a replacement if:

• You received a defective or damaged product.
• You received the wrong product in terms of size, print, or customization.
• The final product does not meet the expected quality standards despite following our submission guidelines and photography tips.

CANCELLING OR CHANGING ORDERS

• If you wish to cancel or make changes to your order, you must do so within 1 hour of placing your order.
• After the 1 hour window has passed, cancellation or change requests will be granted at our discretion, as our artists often begin work on your order immediately.

-------------------------------------------------------------------------------------------------------------

REQUEST A REFUND OR A REPLACEMENT

Please email our customer support team at customerhelp.cooltiny@gmail.com.

Include the following details in your email

• Order number
• Detailed description of the issue
• Supporting evidence such as photographs or videos, if applicable.

REFUND RESOLUTION

Our customer support team will review your request and determine the appropriate resolution, which may include:

• Replacement: If the product is defective, damaged, or incorrect, we will send you a replacement.
• Refund: If a replacement is not feasible or desired, we will issue a refund for the purchase price of the product.

Refunds will be processed using the original payment method, and you will receive a confirmation email once the refund has been initiated.

Please note that the processing time for refunds may vary depending on your payment provider.

COMMUNICATION AND UPDATES

• We will keep you informed throughout the refund process via email.
• You will receive regular updates on the status of your refund request and any necessary actions you need to take.

CONTACT INFORMATION

If you have any questions or concerns regarding this refund policy, please contact our customer support team at customerhelp.cooltiny@gmail.com

At Cooltiny, we want to provide you with transparency and clarity regarding our shipping process. Please review the following shipping policy information:

Processing Time

Due to the custom nature of our products, it takes time to personalize and create your product

*Processing time: 

• Drawing time: 1-3 business days
• Revision time: Up to the Customer
• Fulfillment time: 2-5 business days

Shipping Times

• United States: Orders within the U.S. typically arrive within 4-8 business days. 
• UK, Australia, Canada & Europe: Orders to these regions generally arrive within 7-14 business days from the date of purchase.

*Please note that shipping times may be longer during peak holiday seasons

 Shipping Cost

• We offer FREE shipping worldwide for all orders over $100.
• If your order is less than $100 and from the USA , we charge a flat rate shipping fee of $4.99
• If your order is less than $100 and from Canada, the UK, Australia, or European countries, we charge a flat rate shipping fee of $6.99.

 Important Notes

• Address Changes: Any updates or changes to shipping addresses must be made within 30 minutes of your purchase. Please review your confirmation email and contact us immediately if you need to make a change.
• Military Addresses: We regret that we cannot ship to military addresses. If you provided a military address at checkout, we will reach out to request an alternative shipping address. If the new shipping address incurs a different shipping cost than what was originally charged at checkout, we will invoice you for the difference. Your order will proceed once the invoice is paid.

If you have any specific concerns or inquiries, don't hesitate to contact us. Our friendly customer service team is also available to assist you. Please reach out to us at customerhelp.cooltiny@gmail.com.