Christmas Scarf Knitting Kit For Beginner

At Cooltiny, we want to provide you with transparency and clarity regarding our shipping process. Please review the following shipping policy information:

Processing Time:

- Please allow us 1-2 business days to process your order.

Shipping Times:

- United States: Orders within the U.S. typically arrive within 7-14 business days.
- UK, Australia, Canada & Europe: Orders to these regions generally arrive within 7-21 business days from the date of purchase.

*Please note that shipping times may be longer during peak holiday seasons

Shipping Cost:

- We offer FREE shipping worldwide for all orders over $75.
- If your order is less than $75 and from the USA , we charge a flat rate shipping fee of $4.99
- If your order is less than $75 and from Canada, the UK, Australia, or European countries, we charge a flat rate shipping fee of $6.99.

Important Notes:

- Address Changes: Any updates or changes to shipping addresses must be made within 30 minutes of your purchase. Please review your confirmation email and contact us immediately if you need to make a change.

- Military Addresses: We regret that we cannot ship to military addresses. If you provided a military address at checkout, we will reach out to request an alternative shipping address. If the new shipping address incurs a different shipping cost than what was originally charged at checkout, we will invoice you for the difference. Your order will proceed once the invoice is paid.

If you have any specific concerns or inquiries, don't hesitate to contact us. Our friendly customer service team is also available to assist you. Please reach out to us at customerhelp.cooltiny@gmail.com.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Return

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at customerhelp.cooltiny@gmail.com.
Please note: Items sent back to us without first requesting a return will not be accepted.

You can always reach out to us for any return questions at customerhelp.cooltiny@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will allow us to evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

-Perishable goods (such as food, flowers, or plants)
-Custom products (such as special orders or personalized items)
-Personal care goods (such as beauty products)
-Hazardous materials, flammable liquids, or gases

If you have questions or concerns about your specific item, please get in touch.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return and you haven't received your refund, please contact us at customerhelp.cooltiny@gmail.com.